Most businesses that are competing in a global economy want to realize efficiency by cutting costs while maintaining the highest levels of quality and customer service. It is not uncommon for large corporations such as AMEX, hotels.com and Citi to greenfield and outsource labor-heavy tasks such as call centers. A less common trend but still visible in many industries consists in the outsourcing of technical tasks such as coding and web development, additionally companies aspiring to expand their business to new markets utilize outsourcers for localization and translation services. Before you migrate to outsourcing strategies there are a few things to consider to be able to do smart outsourcing. The most important areas are security, quality and communication challenges.
Security Measurements
If you are going to give the outsourcer access to password secured environments such as your website or email accounts at a minimum consider hiring someone who has prior user reviews. Check their work often and once the contractor has finalized their task it is crucial that you check all the profile information to ensure it has not been changed and replace all passwords associated with their task.
Quality Standards
Standards of quality are not the same for everybody. While frontend experiences are quite binary in nature and easy to measure backend is a whole different story. It is entirely possible for a coder to come up with a solution that works well to the inexperienced eye but it presents an array of problems in terms of the way it works with all other components on the backend of your website. This area is particularly difficult to test if you lack basic knowledge. One effective workaround to this situation is to hire an additional outsourcer to conduct QA work only. Your quality assurance outsourcer can be someone with a little more experience. Because they won?t be conducting the grunt work pricing will be far more accessible.
Communication With The Outsourcer
This is perhaps the most delicate and tricky area when it comes to dealing with foreign contractors. Make sure your word choices are simple and concise. When possible provide the contractor with step by step directions making it clear how you would like for the function to work in the frontend and backend. Create mockups and be exact in terms of text selection and order of text. For example, telling a contractor that you need to capture the address of a client may not be sufficient. You will need to tell your contractor the number of fields needed, the common order of information and details such as the need for global addresses versus single country addresses. Divide the work in small units and meet often with your contractor via Skype to discuss progress. Allow the contractor to ask questions and give compassionate feedback.
One important aspect of dealing with outsourcers, which has proved very useful to us, is establishing relationships with those contractors that deliver superior results. Once you find a good one either provide them with referrals or create additional work opportunities to groom them. Be fair in payment and provide positive reviews when applicable. In general using outsourcers can save you tons of money but not without tradeoffs.
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This article on smart outsourcing is provided by Glovico. Glovico seeks to create a global fair trade marketplace for language learning.
Posted by guest on September 26, 2012 http://www.internet-business-revolution.com/smart-outsourcing-how-to-use-global-resources/
Source: http://www.internet-business-revolution.com/smart-outsourcing-how-to-use-global-resources/
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